A bad review can stay online
for years. The problem doesn’t have to.
Quality Quote captures private customer feedback, turns every issue into an accountable team task, and helps your business prove that the problem was fixed.
Good morning, Mario.
Central Café · SofiaOne bad moment can become
a permanent public reputation.
A customer leaves unhappy. The review remains visible long after your team fixes the issue. Quality Quote gives the problem somewhere productive to go · into your operation, not just onto your profile.
privately
Every signal becomes
a measurable improvement.
Private feedback, accountable tasks and verified checks · connected in one continuous operating loop.
Catch the problem before it becomes your reputation
Give unhappy customers a private channel to explain what went wrong, with optional contact details when they want a response.
Turn feedback into assigned work
AI categorises the issue, suggests a corrective action and routes it to the person responsible.
See whether quality is actually getting better
Track recurring issues, resolution time, team performance and quality trends across every location.
Build habits, not temporary fixes
Convert solved problems into recurring checks, evidence requirements and rewardable team routines.
From customer frustration
to verified improvement.
One link for every customer
Send by SMS or email, or place the generated QR code at checkout. Every location gets its own branded feedback page.
The rating chooses the next step
Ratings from one to three open a private feedback form. Four and five continue directly to the business’s Google review page.
Quality Quote creates the improvement task
The issue is categorised, prioritised and assigned. Team members add a checklist, note or photo as evidence.
Managers verify the change
Approved work earns points, recurring checks prevent the issue returning, and the quality score reflects real operational progress.
Everything your team needs
to close the gap.
Branded review links
A private page and QR code for every business or location.
AI issue intelligence
Automatic categories, priorities and corrective-action suggestions.
Tasks and verification
Assign owners, deadlines, checklists and evidence requirements.
Recurring quality checks
Turn one resolved complaint into a lasting operating standard.
Google review routing
Send four- and five-star customers to your configured Google profile.
Multi-location analytics
Compare trends, quality scores and recurring issues across locations.
Team points and rewards
Recognise verified improvements with employer-defined incentives.
Privacy by design
Encrypted optional contacts, tenant isolation and controlled retention.
Quality becomes visible
when every fix has an owner.
★★★★★“We stopped arguing about where problems came from. Quality Quote gave every issue a clear owner and a visible resolution.”
★★★★★“The recurring checks changed everything. A one-off complaint became a standard the whole team now follows.”
★★★★★“Instead of fearing negative feedback, we use it as our fastest source of operational intelligence.”
Clear answers.
No hidden complexity.
Everything you need to know before building your first quality loop.
What exactly does Quality Quote do?+
It captures customer feedback, routes ratings through the configured journey, converts private issues into team tasks and verifies that improvements were completed.
Can customers remain anonymous?+
Yes. Name, phone and email are optional and appear only after a customer writes private feedback.
How are tasks assigned?+
AI can suggest the responsible category or person, but the business owner or manager confirms every assignment.
Does Quality Quote store card details?+
No. Subscription payments use Stripe-hosted Checkout, so card data never passes through Quality Quote.
Can I use it for multiple locations?+
Yes. The Scale plan includes up to three locations, individual links and QR codes, plus combined analytics.
Can I cancel at any time?+
Yes. Billing is monthly or annual and can be managed through the secure customer portal.
Make sure it becomes
a better way of working.
Launch your quality loop in minutes. No card required for the 14-day trial.
Start improving now ↗