Business setup
- Google/email registration
- Organisation and location
- Google destination URL
- Team invitations
- Stripe subscription
One system from customer signal
to verified improvement.
The execution-grade structure: customer journey, team workflow, AI, emails, billing, backend, data, security and delivery phases.
QUALITY QUOTE
Links and customer journey
- Branded feedback URL
- In-app QR generator
- 1–3: verified private feedback
- Required receipt/order number
- 4–5: Google continuation
AI and feedback inbox
- Category and urgency
- Root-cause suggestion
- Suggested action and owner
- Human confirmation
- SLA and recurrence signals
Tasks and verification
- Assign staff and deadline
- Checklist and evidence
- Manager verifies on site
- Reopen or close
- Create recurring check
Team and campaigns
- Owner, manager, staff, auditor
- Responsibility rules
- Verified improvement points
- Monthly campaigns
- Employer-defined rewards
Customer recovery
- Acknowledgement email
- Visible case timeline
- Verified-resolution message
- Controlled one-use reward
- Honest follow-up experience
Backend and billing
- Tenant-aware services
- Queues and notifications
- Stripe Checkout and portal
- Server-side entitlements
- Audit and observability
Security and privacy
- Tenant isolation and RBAC
- Encryption and secret manager
- Rate limits and bot controls
- Reward-abuse detection
- GDPR retention/export/deletion
How one experience moves through the system
RECOMMENDED COMMERCIAL MODEL
Limits that match operational complexity
Start
€12/month- 1 location
- 3 users total
- Branded link and QR
- 100 private responses
- Manual tasks
- 3 recurring checks
- 90-day history
Improve
€29/month- 1 location
- 10 users total
- Unlimited feedback
- AI task suggestions
- Checks and verification
- Points and campaigns
- Recovery rewards
- 24-month history
Scale
€59/month- 3 locations
- 30 users total
- Manager roles
- Combined analytics
- API, webhooks and exports
- Advanced campaigns
- Unlimited history